For ages 21+

Responsible Gaming Commitment

bg bets believes that betting and casino games are enjoyable only when played with a plan. On our platform, every member's safety and wellbeing is our priority.

Age Verification Required Self-Exclusion Option 24/7 Support Personal Limit Setting

Important: Any game or betting service at bg bets is for persons aged 21 or above only. Age verification is mandatory when opening an account.

Why Responsible Gaming Matters

Slots, live casino or sports betting — all are designed as a form of entertainment. But when they begin to cause regular financial pressure or affect daily life, they are no longer just entertainment. bg bets wants its members to make informed decisions and seek help when needed.

Our Terms and Conditions clearly state that the account holder must verify their age, and that accounts may be temporarily placed under review in the event of any irregular activity. This is done for the protection of members.

Gambling is a high-risk activity. Statistically, most players face the likelihood of loss over the long term. Setting a fixed budget for each session and stopping when that budget is spent is the core habit of responsible gaming.

If family members feel that someone is spending excessive time or money, having an open conversation with that person is very important. In many cases, professional counselling or mental health support may also be needed. You can find more information on responsible gaming in our FAQ section.

Self-Limit Setting Tools

Any member can enable these protection tools directly from their bg bets account settings. Our support team is also available via live chat or email to assist.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, reducing it takes effect immediately, but increasing it requires a waiting period.

Financial Control
⏱️

Session Time Limit

Set a maximum duration for each gaming session. When time is up, you are automatically logged out and prompted to take a break.

Time Management

Self-Exclusion

Block yourself completely for a set period — from 30 days up to permanently. During this time, accessing the account will not be possible.

Full Break

Loss Limit

Once losses reach a set amount, betting for that session or day stops automatically. The best way to keep losses in check.

Loss Control

Reality Check

Pop-up notifications appear at regular intervals showing a summary of how long you have been playing and the total amount transacted.

Awareness

Direct Support

Support in Bengali is available 24 hours a day, 7 days a week via live chat or email. Contact us at any time — no question is too small.

Direct Help

Set Your Own Limits

Log in to your account and set limits as you prefer at any time. This is your own decision and your own tool for protection. The bg bets support team will be with you throughout the process.

  • Reducing a limit takes effect immediately
  • Increasing a limit requires a waiting period
  • Once self-exclusion is active, no login is possible
  • A log of all changes is saved in your profile

Limit Setting Request

This request will be reviewed by our support team and confirmed via live chat.

Warning Signs of a Problem

If you notice any of the following signs in yourself or someone you know, it is important to seek help without delay.

Chasing Losses

Placing more bets after a loss to try to win back lost money — this cycle is the most dangerous pattern.

Spending More Time Than Planned

Staying in a game for hours on end, skipping sleep or work to keep playing, is a clear sign of a problem.

Hiding from Family and Friends

Not telling family about betting, lying about it, or withdrawing from others.

Using Essential Funds for Betting

Using money meant for rent, food or other family necessities to place bets.

Stress and Irritability

Feeling restless, irritable or low when unable to play — this is an early sign of dependency.

Repeatedly Breaking Limits

Regularly exceeding self-imposed limits, feeling regret afterwards, then doing the same thing again.

Where to Get Help

Acknowledging a problem and seeking help takes courage. Alongside the bg bets support team, your family and professional counsellors are all here for you.

bg bets Live Chat

Our support team is available 24 hours a day, 7 days a week via live chat in Bengali and English. Requests for self-exclusion or limit setting can be made immediately.

Email Support

For detailed requests or confidential matters, contact us by email. Our address is [email protected] — you will receive a reply even if you write in Bengali.

Family and Close Ones

Talk openly with your family. In many cases, support from someone close is more effective than professional help in the early stages.

Professional Mental Health Support

Mental health specialists and counselling services are available in Bangladesh. Seek advice from an addiction specialist — this is not a weakness, it is the path to recovery.

Support Groups

Support groups and community organisations working to help people overcome gambling addiction are active in Bangladesh. You can share your experience and find mutual support there.

bg bets Commitment

We believe responsible gaming is not just a matter of policy — it is our daily practice. bg bets regularly monitors the activity on every account. If an unusual pattern is detected, our team reaches out proactively. Our goal is a safe and transparent platform where members can play freely, with full awareness and enjoyment.

To learn more about us, read our about us page. We place the highest importance on privacy, and our privacy policy clearly sets out how we protect each member's personal information.

Age Verification
21+ proof required
Privacy Protection
SSL encryption at all times
24/7 Support
In Bengali and English

Frequently Asked Questions

Answers to the most frequently asked questions from members about responsible gaming.

You can activate self-exclusion directly from the "Responsible Gaming" option in your account settings. You can also request it via 24/7 live chat and our support team will activate it immediately. Once self-exclusion is active, logging in before the set period ends is not possible.

Yes, but the rule is — reducing a limit takes effect immediately, while increasing one requires a waiting period. This rule is in place to protect members, so that a limit cannot be raised on impulse.

No. The minimum age to open an account at bg bets is 21. If age verification fails, account registration will not be completed. If someone creates an account using false information, bg bets has the full right to cancel it.

Speak directly with that person and email our support team at [email protected]. Our team will review the matter confidentially. If needed, guidance on professional counselling or mental health services will be provided.

Yes, gambling addiction is a recognised mental health condition. It affects the brain's reward system much like addiction to alcohol or drugs. However, with awareness, setting limits and seeking help in time, recovery is possible. bg bets is always ready to provide that support.

You will find detailed questions and answers on our FAQ page. You can also ask anything via live chat at any time. Our support team is able to assist in both Bengali and English.