bg bets Privacy Policy
This document provides a full description of how your personal information is collected, processed, and kept secure on the bg bets platform. You are requested to read it in full before opening an account.
bg bets places the highest importance on user privacy. This Privacy Policy ("Policy") explains what information is collected when you use the bg bets platform — including the website, mobile application, and other digital services — why it is collected, and how it is processed. This policy should be read alongside bg bets' Terms and Conditions.
By registering on the bg bets platform or using its services, you are considered to have agreed to the terms described in this privacy policy. If you do not agree, you are requested to refrain from using the platform.
1Types of Information Collected
bg bets collects user information in two main categories: (a) personal information provided directly by the user, and (b) information collected automatically through use of the service.
1.1 Personally Identifiable Information
The following information may be collected during account registration and verification:
- Full name (matching the national ID card or birth registration)
- Date of birth (for age verification — registration is not permitted for those under 21)
- Mobile number and email address
- Residential address
- National ID card or passport details (where identity verification is required)
1.2 Financial Transaction Information
To process deposits and withdrawals, necessary information related to bKash, Nagad, Rocket, Upay, and bank transfers — such as mobile banking account numbers or bank account details — is collected. Complete banking credentials or PINs are never collected.
1.3 Technical and Usage Information
- IP address and geographic location (at country level)
- Device type, operating system, and browser version
- Login times, session duration, and list of features used
- Betting history and game activity information
2How Information Is Collected
bg bets collects information in the following ways:
- Registration Form: Information you fill in directly when opening an account.
- Transaction Processing: Confirmation details received from the payment gateway when making a deposit or withdrawal.
- Customer Service Communication: Information you share via live chat or email.
- Automated Technologies: Technical information collected through cookies, pixels, and log files.
3Purpose of Using Information
Collected information is used only for specific, legitimate purposes. bg bets never uses information unnecessarily.
3.1 Service Operations
- Account creation, verification, and management
- Betting and casino operations
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
3.2 Security and Fraud Prevention
Information is analysed to ensure the security of user accounts and transactions, and to detect unauthorised access or fraudulent activity. This keeps your funds and personal information secure.
3.3 Legal Compliance
Certain information is stored and processed to comply with applicable laws and regulations — including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
3.4 Communication and Support
Your mobile number and email are used to send important account notifications, transaction confirmations, and customer support. Advisory messages may also be sent under bg bets' Responsible Gaming guidelines.
3.5 Service Improvement
Anonymised statistical data is used to analyse user experience and improve the technical quality of the platform.
4Sharing Information with Third Parties
bg bets never sells your personal information to third parties for commercial purposes. However, certain information may be shared with the following parties where strictly necessary for service operations:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — only the information required to complete a transaction.
- Identity Verification Services: Authorised third parties engaged to carry out KYC procedures.
- Technology Partners: Server hosting, data storage, and cybersecurity service providers — who are contractually bound to maintain confidentiality.
- Law Enforcement Agencies: In compliance with lawful legal orders or investigation requirements as directed by authorities.
Data protection agreements are in place with all third parties with whom information is shared, and they are required to meet bg bets' privacy standards.
5Cookies and Tracking Technologies
Cookies and similar technologies are used on the bg bets website and app. Cookies are small data files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and carry out security checks — these cannot be disabled.
- Functional Cookies: Remember language preferences and account settings — for user convenience.
- Analytical Cookies: Collect anonymous statistics to understand which parts of the platform are used most.
5.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
6Data Storage and Security
bg bets applies industry-standard security measures to keep your information secure.
6.1 Technical Security Measures
- SSL/TLS encryption for all data transfers
- High-grade encryption algorithms for storing sensitive information
- Two-factor authentication available for account access
- Regular security audits and vulnerability monitoring
- 24/7 server monitoring and intrusion detection systems
6.2 Data Retention Period
Information for active accounts is retained for as long as the service is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations — particularly under AML and tax-related regulations. Once that period has passed, the information is securely deleted.
7User Rights
You have the following rights regarding your personal information:
- Right to Access: If you wish to know what information bg bets holds about you, you may submit a request to customer service.
- Right to Rectification: You may apply to correct inaccurate or incomplete information via account settings or through customer service.
- Right to Erasure: In certain cases you may request that your information be deleted — however, information that must be retained due to legal obligations is outside the scope of this right.
- Right to Object to Processing: You may opt out of marketing communications at any time.
- Right to Data Portability: You may request a copy of your account and transaction information.
To exercise these rights, contact the bg bets customer service team by email or live chat. To learn more about us, visit the About Us page.
8Protection of Minors
bg bets strictly does not provide services to anyone under the age of 21. Age verification is mandatory during registration. If there is reason to believe that a minor's information has been collected by mistake, please notify customer service immediately — the information will be deleted promptly and the associated account will be closed.
9External Links and Services
The bg bets platform may sometimes reference third-party services. These external services have their own privacy policies, and bg bets is not responsible for their data collection practices. You are therefore advised to read the privacy policy of any third-party service before using it.
10Policy Changes
bg bets reserves the right to amend this privacy policy at any time. For significant changes, a notification will be sent to your registered email or mobile number and the update date will be noted on this page. Continued use of the platform after any changes will be considered acceptance of the revised policy. You are therefore advised to visit this page regularly.
For answers to common questions, visit our FAQ page.
11Contact
If you have any questions, objections, or information-related requests regarding this privacy policy, please contact the bg bets customer service team:
- Live Chat: Available 24/7 through the bg bets platform
- Email: [email protected]
- Language: Support is available in Bengali and English
We aim to respond to your requests as quickly and effectively as possible.